At Mombasa Island Butchery Ltd, we are committed to protecting your privacy and ensuring that your personal information is handled with care. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information when you visit our website or interact with our services. By using our website and services, you agree to the terms outlined in this policy.
1. Information We Collect
We collect various types of information to provide and improve our services, including:
- Personal Information: When you place an order or contact us, we collect personal information such as your name, phone number, email address, and delivery address. This information is necessary to process your order and ensure successful delivery.
- Transaction Data: We collect details of the products you purchase, payment methods, and delivery information to facilitate order fulfillment.
- Usage Data: We may collect data related to your interaction with our website, such as IP address, browser type, pages visited, and time spent on the site. This information helps us improve our website’s functionality and user experience.
2. How We Use Your Information
We use your personal information for the following purposes:
- Order Processing: To process and deliver your orders, provide you with order confirmations, and manage payments.
- Customer Service: To respond to your inquiries, requests, and complaints, and to keep you updated on any order-related issues.
- Marketing Communication: With your consent, we may send promotional emails or SMS messages about our products, offers, or services. You can opt out of these communications at any time.
- Website Improvement: Usage data helps us enhance the performance and user experience of our website.
- Compliance with Law: We may use your personal information to comply with legal obligations, such as fraud prevention or tax reporting requirements.
3. Information Sharing and Disclosure
We respect your privacy and do not sell, trade, or otherwise transfer your personal information to third parties, except in the following circumstances:
- Service Providers: We may share your information with third-party service providers, such as payment processors or delivery services, to facilitate order fulfillment and payment processing. These providers are obligated to protect your information and use it solely for the services they provide to us.
- Legal Requirements: We may disclose your personal information if required by law or in response to legal requests, such as court orders, subpoenas, or to comply with regulatory requirements.
- Business Transfers: In the event of a merger, acquisition, or sale of our business, your information may be transferred to the new entity as part of the transaction.
4. Data Security
We take the security of your personal information seriously. We implement appropriate technical and organizational measures to protect your data from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet is entirely secure, and we cannot guarantee absolute security.
5. Retention of Data
We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. If you wish to request the deletion of your personal information, please contact us, and we will take appropriate steps in accordance with legal obligations.
6. Your Rights
You have the following rights regarding your personal information:
- Access: You can request a copy of the personal information we hold about you.
- Correction: You have the right to request corrections to any inaccuracies in your personal information.
- Deletion: You can request that we delete your personal information, subject to legal and business obligations.
- Opt-out of Marketing: If you no longer wish to receive promotional emails or SMS messages, you can opt out by following the instructions in the communication or by contacting us directly.
7. Cookies and Tracking Technologies
Our website uses cookies and similar technologies to enhance user experience and collect usage data. Cookies are small files placed on your device that allow us to recognize your browser and capture certain information. You can set your browser to refuse cookies, but this may limit your ability to use certain features of our website.
8. Third-Party Links
Our website may contain links to third-party websites or services. Please note that we are not responsible for the privacy practices of these external sites. We encourage you to review the privacy policies of any third-party websites you visit.
9. Updates to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on this page, and we encourage you to review the policy periodically.
10. Contact Information
If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please contact us:
📞 +254 796 333 333
📧 info@mombasaislandbutcheryltd.com
📍 Majengo Burnley, Near Kingorani stage, Mombasa, Kenya
By using our website and services, you agree to the terms of this Privacy Policy. Thank you for trusting Mombasa Island Butchery Ltd with your personal information and for choosing us as your halal meat provider.
